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Betting Rules
1. Scope, eligibility and account use
These rules apply to betting activity carried out through the Candy Casino website or any related service made available to eligible players. The rules shown for an individual game may contain additional information about how that game operates, including the available stake options, paytable, winning combinations, bonus features, round structure and settlement process. Where a game-specific rule differs from a general statement on this page, the information displayed for the relevant game will generally apply to that game.
You are responsible for checking that you are legally permitted to use an online gambling service from your location. You must meet the minimum legal age and any other eligibility requirements that apply to the service. Candy Casino may restrict access or request information where this is necessary for legal, identity, age, location, payment, security or responsible gambling reasons. Do not use the service if online gambling is unlawful or restricted where you are located.
You must provide accurate, current and complete information when creating or using an account. Your account is intended for your own use and must not be shared with another person. Keep your login details, payment information and devices secure. If you suspect that someone else has accessed your account, stop using it and report the concern through the available support channel.
- Do not create or use more than one account unless Candy Casino has expressly permitted this.
- Do not allow another person to place bets using your account.
- Do not provide false, misleading, incomplete or outdated information.
- Do not use the service for fraud, money laundering, unlawful activity or attempts to avoid applicable restrictions.
- Do not use bots, scripts, automated software or other tools intended to interfere with the service or gain an unfair advantage.
- Do not manipulate a game, exploit a fault or take advantage of an obvious error.
Candy Casino may suspend, restrict or close an account where there is a suspected breach of these rules, unusual activity, a failed verification process, a security concern or another legitimate reason. An investigation may be completed before a final decision is made. Relevant account, transaction, game and communication records may be retained and reviewed as part of that process.
2. Placing and confirming bets
Before placing a bet, check the game, selection, stake, currency and any other information shown on the betting or game screen. You should also review the applicable game instructions, paytable, stake limits, winning conditions and settlement information. Rules and available options may vary between games, devices, account types and payment methods.
A bet is submitted when you select the relevant game or wager, enter or confirm your stake and use the available confirmation control. Selecting an option or entering an amount does not guarantee that a bet has been accepted. A bet is accepted only when the service records it as accepted and the relevant stake has been processed or reserved.
Once a bet has been accepted, it will generally be governed by the rules of the relevant game and cannot be changed or cancelled by the player unless a cancellation or correction option is specifically provided. Closing a browser, leaving a game, refreshing a page or losing an internet connection does not necessarily cancel a submitted bet. If you are unsure whether a bet was accepted, check your account history or game record before submitting another bet.
Checking your bet
- Confirm that you are using the intended account.
- Read the game instructions and any displayed conditions.
- Check the stake and confirm that it is an amount you can afford to lose.
- Review the selected game, wager, currency and possible result.
- Submit the bet only when the information is correct.
- Check the account history if the result or transaction status is unclear.
The electronic record created by the service may be used to establish the details of a bet, including the time, stake, game, selection, outcome and transaction status. Screenshots or information shown on your device may not always reflect the final account record if a transaction is still processing or a technical issue has occurred.
3. Game results, settlement and errors
Game outcomes are determined according to the rules and systems used for the particular game. Where a game uses a random outcome system, the result is generated by that system and is not controlled by your previous results, stake size or personal betting pattern. Past outcomes do not predict future outcomes. A win on one round does not make a win on the next round more or less likely.
A winning bet is settled according to the applicable game rules and the information recorded when the bet was accepted. The displayed balance may not be final while a transaction is processing, a game round is incomplete, an account review is underway or a technical issue is being investigated. Candy Casino may correct a balance where a credit was made in error, a transaction was reversed or a bet was later found to be invalid.
Interrupted games
If a game freezes, disconnects, closes unexpectedly or displays an incomplete result, do not repeatedly submit the same bet until you have checked whether the original transaction was recorded. The result may be settled automatically when the connection is restored or when the relevant records are reviewed. You should retain any useful information about the incident, including the game, approximate time, stake and message displayed.
Technical faults and obvious errors
A bet or outcome may be declared void, adjusted or reviewed where there has been a system fault, data error, interruption, security incident, incorrect game configuration or other material problem. The same may apply where an obvious error has affected the terms displayed at the time of betting or where a player has deliberately used a known fault. Candy Casino will consider the available records and circumstances when deciding how an affected transaction should be handled.
You must not continue to use a game if you notice an error that appears to affect stakes, results, payouts or account balances. Stop placing bets and raise the issue through the available support process. Continuing to use a game after identifying a fault may make the activity more difficult to investigate and may result in affected transactions being reviewed.
If a bet was not accepted, the stake should not be treated as a confirmed wager. If a bet appears to have been duplicated, recorded incorrectly or settled inconsistently with the applicable game rules, report the issue promptly so that the available records can be checked.
4. Stakes, payments and account balances
Only use funds that you can afford to lose. The amount available for a bet is shown on the relevant betting or game screen. Stake limits may differ by game, account status, payment method, promotion or other applicable condition. A bet will not be accepted if the requested amount is outside the permitted range or if there are insufficient cleared funds in the account.
Your balance may include different categories of funds, such as deposited funds, winnings, restricted funds or promotional funds. Each category may be subject to different conditions. Promotional offers, where available, are governed by their own terms and may include eligibility, wagering, expiry, game contribution or withdrawal requirements. Always read the terms of an offer before accepting or using it.
Deposits and withdrawals must be made using approved methods and in the name of the account holder. Candy Casino may decline, delay, return or review a transaction where the payment method cannot be verified, does not match the account details, has been reported as unauthorised or does not meet applicable requirements. Additional identity or payment checks may be required before funds are released.
- Review the amount and destination before confirming a deposit or withdrawal.
- Use only a payment method that you are authorised to use.
- Keep payment details secure and do not share them with another person.
- Notify Candy Casino promptly if a payment is unauthorised, duplicated or shown incorrectly.
- Keep records of relevant deposits, withdrawals, bets and account messages.
A displayed balance is not necessarily final if a transaction is still processing, an error has occurred or a review is underway. Candy Casino may reverse or correct an account entry where funds were credited or debited incorrectly, a payment was reversed or a bet was invalid. Funds connected with suspected fraud, unlawful activity, a payment dispute or a breach of the rules may be withheld or reviewed while the matter is considered.
Where an account is closed, any remaining balance will be handled in accordance with the Terms and Conditions, verification requirements and applicable law. You may be required to complete outstanding checks before a balance can be returned or otherwise dealt with.
5. Responsible gambling, complaints and rule updates
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and decide how much time you are comfortable spending. Never chase losses, borrow money to gamble or continue playing to recover money that has already been lost. Take regular breaks and avoid gambling when you are upset, tired, affected by alcohol or otherwise unable to make clear decisions.
- Set personal spending and time limits where these tools are available.
- Use a temporary break or self-exclusion option if gambling is becoming difficult to control.
- Do not ask another person to gamble on your behalf or use your account.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
- Contact Candy Casino through the available support process if you need help understanding safer gambling options.
If you believe that a bet, transaction or account decision has been recorded incorrectly, raise the matter as soon as reasonably possible. Include relevant information such as the game, date, approximate time, amount and a clear description of the issue. Do not send passwords or unnecessary sensitive information. Candy Casino may review system records and ask for further information before responding.
A complaint does not automatically change the original betting result or suspend the operation of these rules. If a review identifies a processing error, technical fault or other valid reason for correction, the relevant transaction may be adjusted in accordance with the applicable rules and requirements.
These Betting Rules may be amended when necessary to reflect changes to the service, game formats, security controls, legal requirements or operational procedures. The current version published on the website applies to future activity from the time it takes effect, unless stated otherwise. You should review the current version before placing bets, particularly if you have questions about a game, transaction or account restriction.
By placing a bet through Candy Casino, you confirm that you have had a reasonable opportunity to read these rules and the relevant game information. If you are unsure about a game's operation, a displayed stake, an account restriction or a transaction status, do not place another bet until you have checked the available information or requested assistance through the available support channel.