Up to $650 AUD
Candy Casino Withdrawal: KYC, Limits and Payout Rules
What you need before a withdrawal can be unlocked
Candy Online uses a verification-first process for withdrawals. You must have deposited and wagered at least $10 USD or €10, or the equivalent in another supported currency, before the withdrawal function is unlocked.
That minimum is only one part of the process. A withdrawal also needs a fully verified account, and the payment name must match the account holder name registered with Candy Casino. After Registration, keep using the same account: the rules allow one account per player, household, IP address and PC.
The $10 step is easy to overlook
Even if your balance is ready to withdraw, the withdrawal function remains locked until the total deposit-and-wager condition has been met.
KYC documents and the 24-hour verification step
Withdrawals are processed only after the account is fully verified. KYC is the identity check used to confirm that the account and payment details belong to the same player.
- Prepare your identity documentProvide a passport or ID as requested for the account check.
- Add the selfieSubmit a selfie with your document so the identity information can be matched.
- Add card evidence when neededCredit card users must provide a scan or photo of the card. The first 6 and last 4 digits should be visible, while CVV2 must be hidden.
- Submit the final documentVerification is completed within 24 hours of submitting the last required document.
The document quality matters here. Make sure the details can be read and that the requested parts of a card are shown without exposing CVV2. If verification is not completed within seven days of being requested, the account is suspended until verification is finalised, and a monthly fee of €7 applies during that verification period.
Do not leave KYC until the withdrawal stage
A withdrawal cannot be processed before full verification, so completing the identity check early helps keep the account ready when you want to cash out.
The 3x deposit turnover rule and the 20% deduction
Before withdrawing, the deposit must be turned over 3x. This is separate from the $10 USD or €10 minimum total wager needed to unlock the withdrawal function. In practice, both conditions matter: the account needs the minimum wager, and the relevant deposit turnover must also be completed.
| Rule | What it means |
|---|---|
| Minimum total wager | $10 USD or €10, or the equivalent, must be deposited and wagered before withdrawals unlock. |
| Deposit turnover | The deposit must be turned over 3x before withdrawal. |
| 20% withholding | If the 3x deposit wagering condition is not met, 20% of the withdrawal amount is withheld. |
| No-wager promotion winnings | Winnings from a no-wager promotion are exempt from the 3x deposit wagering rule. |
Here is a simple example. A $100 deposit requires $300 in turnover under the 3x rule. If a $500 withdrawal is requested without meeting that condition, 20% of the withdrawal amount is $100, leaving $400 after that withholding.
Funds won with bonus money or without a deposit cannot be withdrawn until the minimum deposit-and-wager condition has been met. If your balance includes promotional winnings, check the specific wagering and cashout terms attached to that balance before requesting the payout.
How slots, tables and live games count towards wagering
The contribution rules differ depending on whether you are completing deposit turnover or bonus wagering. That distinction is important because the same game category does not count in the same way for both calculations.
| Game type | Deposit wagering requirement | Bonus wagering requirement |
|---|---|---|
| Slots | Excluded from the 3x deposit wagering requirement | Contribute 100% |
| Table games | Contribute 15% | Contribute 0% |
| Live casino | Contribute 15% | Live games contribute 0% |
So, if you are working through a deposit-based withdrawal condition, a table game or live casino bet contributes 15% to that requirement, while slots are excluded from it. For a bonus wagering condition, slots contribute 100%, whereas table games and live games contribute 0%.
Check which calculation you are completing
Deposit turnover and bonus wagering are different rules. Knowing which one applies helps you choose activity that counts towards the condition you actually need to finish.
Promotional balances can have their own cashout caps
A withdrawal linked to a promotional balance may be subject to a maximum cashout as well as wagering rules. Each AUD deposit bonus has a maximum cashout of $1,250 per bonus.
Some no-deposit balances also have specific caps. The 100 free spin offer playable on Fruit Vegas has a maximum cashout of $350, while the 20 free spin BGABBU2 offer on Big Barn Bucks has a maximum cashout of $30. The latter also has a maximum bet of $3 per spin.
These limits apply to the relevant promotional balance, so separate cash balances and promotional winnings should not be treated as having identical withdrawal conditions. The wagering requirement and any maximum cashout should be checked before you request a payout.
Payment names, currencies and account details
The name on the payment account must match the registered player account name. A mismatch can prevent the withdrawal from moving forward until the account details are aligned.
AUD is a supported currency, alongside USD, EUR, PLN and CAD. Candy Casino accepts 63 deposit methods, including Visa, Mastercard, Skrill, Neteller, Apple Pay, Google Pay, Bitcoin, Ethereum, Tether, Litecoin, Solana and Dogecoin. The payment options shown for your account should be checked before you choose how to fund or manage your balance.
If you want to control spending before making another deposit, daily, weekly and monthly deposit limits can be arranged through email support. Live chat is available 24/7, and email support is also available. Support languages are English and Russian.
- Use matching names for your payment account and Candy Casino account.
- Keep your identity document and selfie ready for KYC.
- Remember that AUD is one of the supported account currencies.
- Contact email support to arrange daily, weekly or monthly deposit limits.
A simple checklist before requesting your money
Withdrawal rules are much easier to manage when you check them in order. Start with verification, then confirm the wagering conditions, and finish by checking the account and payment details.
- Confirm KYC is completeMake sure the passport or ID, selfie and any required card evidence have been submitted and accepted.
- Check the minimum wagerConfirm that at least $10 USD or €10, or the equivalent, has been deposited and wagered in total.
- Check the 3x deposit turnoverReview whether the relevant deposit has been turned over 3x, especially if you want to avoid the 20% withholding rule.
- Review any promotional capIf the balance includes bonus or no-deposit winnings, check the applicable maximum cashout and wagering condition.
- Match the account namesThe payment name and registered player account name must be the same.
If you decide to close the account, contact customer support. Any remaining funds are returned by the method chosen at the casino’s discretion. Self-exclusion is also available through customer support.
FAQ
Withdrawal questions
Which documents are needed for a Candy Casino withdrawal?
You need a passport or ID and a selfie with the document. Credit card users must also provide a scan or photo of the card, with the first 6 and last 4 digits visible and CVV2 hidden.
How long does KYC verification take?
Verification is completed within 24 hours after the last required document is submitted. Withdrawals are processed only after the account is fully verified.
How much must I wager before withdrawals unlock?
You must have deposited and wagered at least $10 USD or €10, or the equivalent in another supported currency. The separate 3x deposit turnover rule may also apply.
What happens if I have not completed the 3x deposit turnover?
Candy Casino withholds 20% of the withdrawal amount if the 3x deposit wagering condition has not been fulfilled.
Do my payment and account names need to match?
Yes. The payment name and account holder name must match the registered player account name.
Can I set a deposit limit?
Yes. Daily, weekly and monthly deposit limits can be arranged by contacting email support.
How do I close my account?
Contact customer support to close the account. Remaining funds are returned using a method chosen at the casino’s discretion.