Up to $650 AUD
Responsible Gaming
What responsible gambling means
Responsible gambling means treating casino play as entertainment and making decisions that fit comfortably within your circumstances. It includes setting limits before you play, understanding that every wager has a risk of loss and accepting that outcomes are determined by chance or the rules of the game. No strategy can guarantee a win, and previous results do not determine what will happen next.
Gambling should never be used as a reliable source of income, a way to repay debts or a solution to financial pressure. Only gamble with money you can afford to lose after essential costs such as rent, bills, food, transport and other commitments have been covered. If gambling begins to affect your finances, relationships, work, study, health or general wellbeing, taking a break and seeking support is an important step.
Candy Casino supports a balanced approach to play. We encourage every player to consider their personal circumstances, set clear boundaries and stop when those boundaries are reached. Responsible gambling is a personal responsibility, but you do not need to manage concerns alone. Support from a trusted person or a qualified service can make it easier to regain control.
Important principles
- Gamble for entertainment rather than to earn money.
- Set a spending limit and a time limit before starting.
- Never chase losses by increasing bets or playing for longer.
- Do not gamble with borrowed money or money needed for essentials.
- Avoid gambling when upset, stressed, tired or affected by alcohol or other substances.
- Take regular breaks and make time for other activities.
- Ask for help early if gambling stops feeling enjoyable or manageable.
Before you play
A short plan can help you keep gambling within reasonable boundaries. Decide in advance how much money and time you are prepared to spend. Treat that amount as an entertainment expense, not as an investment. Once the limit has been reached, stop playing, even if you feel that a win may be close. The result of the next game is not affected by how much you have already spent.
Keep gambling money separate from money needed for everyday living. It may help to review your budget before opening an account or making a deposit. Consider whether your planned spending leaves enough for household costs, savings, existing commitments and unexpected expenses. If it does not, do not gamble. A pause is always preferable to gambling under financial pressure.
Be aware of thoughts that can lead to risky decisions. Believing that a win is overdue, that losses can be recovered through a larger wager, or that a particular pattern guarantees an outcome can make it harder to stop. Casino games are not a way to change your luck through persistence. Playing longer or betting more does not improve certainty of winning.
Gambling is not suitable for everyone. You must meet the applicable legal age requirement and follow the laws that apply to you. Do not allow another person to use your account, and do not gamble on behalf of someone else. Keep your account information private and take care when using shared devices. If you are unsure whether online gambling is lawful or appropriate in your circumstances, obtain independent advice before playing.
Questions to ask yourself
- Can I afford to lose the amount I plan to spend?
- Have I set a firm limit for both money and time?
- Am I gambling because I want entertainment, or because I need money or relief from a problem?
- Would I be comfortable telling someone I trust how much I am gambling?
- Can I stop when I reach my limit?
- What will I do instead if I decide to take a break?
Tools for staying in control
Using practical controls can make it easier to follow the plan you set. Depending on the services and settings available through your account, you may be able to request deposit, spend or wagering limits, take a temporary break, or close your account. These options are intended to support informed decisions and should be considered before gambling becomes difficult to manage.
A limit works best when it is realistic, agreed in advance and treated as a boundary rather than a target to reach. Choose an amount that reflects your budget, not the amount you hope to win. Consider setting a shorter playing session than usual and scheduling breaks away from the screen. Avoid changing a limit while you are emotional, tired or trying to recover a loss.
If you feel that a temporary break is not enough, account closure or self-exclusion may be more suitable. A self-exclusion request is a decision to stop access for a chosen period or until a further review, where that option is available. Requests and settings may be subject to verification, processing requirements and applicable rules. Contact the relevant support channel through the website or your account if you need to ask about the options available to you.
Technology can also support your plan. Consider using device controls, banking tools or other settings that help restrict access to gambling services or transactions. Removing saved payment details, avoiding promotional notifications and keeping gambling applications off shared or frequently used devices may reduce temptation. These steps work best when combined with a firm decision to take a break.
If you decide to stop
- Stop playing and do not make another deposit.
- Use the account break, closure or self-exclusion option that is available to you.
- Do not open another account to get around a restriction.
- Tell a trusted person that you have decided to stop.
- Remove access to payment methods or applications where practical.
- Seek professional support if stopping feels difficult or if gambling has caused harm.
Recognising when gambling may be a problem
Gambling-related harm can develop gradually, and a person may not notice the change at first. Warning signs can include spending more time or money gambling than intended, thinking about gambling throughout the day, feeling restless when trying to stop, or returning to gamble soon after a loss. These signs should be taken seriously, particularly when they occur repeatedly.
- You regularly exceed the money or time limits you set.
- You hide or minimise your gambling from family, friends or colleagues.
- You borrow money, sell possessions or miss essential payments to gamble.
- You gamble to escape stress, sadness, loneliness, anger or other difficult feelings.
- You need to gamble with larger amounts to experience the same excitement.
- You feel guilty, anxious or upset after gambling but continue to play.
- Gambling affects your sleep, work, study, health or relationships.
- You have tried to stop or cut down but have not been able to do so.
- You chase losses by continuing to play or increasing your bets.
One or more of these signs does not mean that you need to manage the situation by yourself. The earlier you act, the more options you may have. Stop gambling, use available account restrictions and speak with someone you trust. A qualified gambling support service, counsellor, financial counsellor or health professional can help you understand what is happening and plan practical next steps.
If gambling has contributed to serious financial stress, seek independent financial guidance rather than trying to win back money through further play. If you feel unsafe, are experiencing a mental health crisis or are thinking about harming yourself, contact emergency services or an appropriate crisis support service in your area immediately.
Support, safety and our approach
Candy Casino expects players to use their own account responsibly and to comply with applicable age, identity and account requirements. We may take steps that are appropriate under our processes and the rules that apply to online gambling, including responding to requests for account restrictions or reviewing activity where responsible gambling concerns arise. Such steps may require information or verification from the account holder.
Responsible gambling features are not a substitute for personal limits or professional support. A player who has decided to stop should use every practical measure available, including account restrictions, banking controls, device settings and support from people they trust. Do not attempt to bypass a break, closure or self-exclusion by creating another account or using another person's account.
If you are concerned about your own gambling or someone else's, look for gambling support services available in your state or territory of Australia. Government health information, independent gambling help organisations, counsellors and financial counsellors can provide confidential guidance. You can also speak with a doctor or mental health professional. Choose a service that is appropriate to your needs and location.
This page provides general information and is not medical, financial or legal advice. Gambling laws, support arrangements and account features can change, and different requirements may apply depending on your location and circumstances. Read the applicable website terms, use the controls available through your account and seek independent advice whenever you are uncertain.
A simple commitment to responsible play
Before you play, set a budget and a time limit. During play, take breaks and keep your decisions deliberate. After play, review whether gambling stayed within your plan. If it did not, pause and seek support rather than trying to correct the result with more gambling. Your wellbeing comes first, and stopping is always an available choice.