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Candy Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit, register with or use Candy Casino. Please read them carefully before creating an account or participating in any games or promotions. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular products, games or offers.

Candy Casino operates under a Responsible Gaming policy and AML procedures, applies mandatory KYC age and identity verification for all withdrawals, and supports deposit limits on a daily, weekly or monthly basis to support player wellbeing.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Candy Casino in relation to your use of the website, account services, games and related features. They apply whether you browse the website, register an account, make a deposit, request a withdrawal or take part in a game or promotion. Additional terms may apply to specific games, payment methods, competitions or promotional offers. Where additional terms are provided, you should read them before taking part.

You must use Candy Casino only for lawful purposes and in accordance with these terms. If you do not agree with any part of them, you should not register, deposit funds or use the services. We may update these terms from time to time to reflect changes to the website, applicable requirements, products or operating practices. The latest version will be made available on the website. Continued use after an update means that you accept the revised terms, subject to any rights you may have under applicable law.

Access and availability

Access to Candy Casino may not be available in every location. You are responsible for checking whether online gambling is lawful where you live and for complying with all applicable Australian laws and other rules that apply to you. We may restrict or refuse access where we consider it necessary, including where a person is located in a restricted jurisdiction or where access could create a legal, regulatory, security or operational concern.

The website and its services may be changed, suspended or withdrawn, in whole or in part, without notice where reasonably required. We do not guarantee that the website will always be available, uninterrupted, secure or free from technical errors. Maintenance, telecommunications issues, software faults and events outside reasonable control may affect access.

2. Eligibility, registration and account security

You must be legally entitled to use online gambling services in your location and must meet the applicable minimum age requirement. For Australian players, you must be at least 18 years old. You must not use the website on behalf of another person, allow another person to use your account or create more than one account unless expressly permitted by us.

When registering, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details and other information needed to verify your identity, age, location or payment method. You must update your details if they change. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

Verification checks

We may carry out identity, age, address, payment, source-of-funds or other verification checks at registration or at any later stage. You agree to provide documents or information that are reasonably requested for these checks. Until verification is completed, access to some or all services may be limited, and deposits, withdrawals or account activity may be reviewed in accordance with applicable requirements.

Keeping your account safe

Keep your login details private and do not share them with anyone.
Use a strong password and follow any security instructions shown on the website.
Tell us promptly if you believe your account has been accessed without permission.
Check your account activity and transaction history regularly.
Do not use another person's account, payment method or personal information.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the relevant circumstances show that you could not reasonably have prevented it. We may suspend an account while investigating suspected misuse, fraud, identity concerns, breaches of these terms or activity that may harm the integrity of the services.

3. Deposits, withdrawals and financial transactions

You may only deposit funds using a payment method that is held in your name or that you are authorised to use. Payment methods may be subject to eligibility checks, processing conditions and availability. We may decline, reverse or delay a transaction where the payment cannot be verified, where information is incomplete, where a payment provider rejects it or where further checks are required.

You must not use Candy Casino to transfer funds for another person, to conceal the source of funds, to conduct unlawful activity or for any purpose unrelated to the services. We may review transactions and account activity for fraud, money laundering, payment abuse, prohibited conduct or other financial and regulatory risks. Where appropriate, we may request further information, refuse a transaction or report a matter to the relevant authority.

Withdrawals

Withdrawal requests may be subject to account verification, payment-provider requirements, transaction reviews and any applicable game or promotional rules. We may return funds through an approved method and may require a withdrawal to be made to a payment method in your name. Processing times can vary depending on the selected method, third-party providers, weekends, public holidays and the completion of required checks.

You should review all transaction details before confirming a deposit, withdrawal or other payment instruction. Except where required by law or where an error has occurred, a confirmed transaction may not be cancellable. If you believe a transaction is incorrect or unauthorised, notify us through the support options available on the website as soon as possible.

Balances and errors

If funds are credited to your account in error, you must notify us and must not use those funds. We may correct an account balance or cancel related activity where an obvious error, technical fault, payment reversal or system issue has occurred. If a negative balance results from a correction, you may be required to repay the amount, subject to applicable law.

4. Games, promotions and prohibited conduct

Game outcomes are determined by the relevant game rules, software and recorded account data. You should read the rules, paytable, contribution information and any other instructions shown before playing. A game may be unavailable, interrupted or withdrawn because of maintenance, technical issues, supplier changes or legal requirements. We may void or review activity affected by a demonstrable technical fault or incorrect game information.

Promotions, bonuses, rewards and competitions are subject to the specific terms displayed with the offer. Those terms may explain eligibility, claim requirements, expiry, wagering or playthrough conditions, game restrictions, maximum values and withdrawal rules. If promotional terms conflict with these general terms, the specific promotional terms will apply to the extent of the conflict. We may withhold or remove an offer where eligibility requirements have not been met or where the offer has been misused.

Fair and permitted use

Do not use automated software, bots, scripts or other tools intended to interfere with the website or games.
Do not exploit a software bug, pricing error, payment error or other unintended feature.
Do not attempt to manipulate game outcomes, account balances, promotions or referral arrangements.
Do not engage in fraud, collusion, money laundering, chargeback abuse or any other unlawful activity.
Do not introduce malicious code or attempt to gain unauthorised access to systems, accounts or data.
Do not use the website to harass, threaten, impersonate or harm another person.
Do not reproduce, modify, distribute or commercially exploit website content without permission.

If we reasonably believe that prohibited conduct has occurred, we may suspend or close an account, cancel affected activity, restrict access, retain or return funds where legally permitted, and take any other action available to us. We may investigate suspected conduct using account records, technical information, payment information and other relevant evidence.

5. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose and never chase losses. Consider setting personal limits on deposits, spending, losses, playing time or session length. Take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek help. Tools such as account limits, temporary breaks, self-exclusion and other safer-gambling controls may be available through the website. You can also seek independent support from an appropriate Australian gambling-help service. We may apply restrictions or refuse account activity where required by our responsible-gambling processes or applicable law.

Privacy and communications

Personal information is handled in accordance with the Candy Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, administer accounts, process payments, verify identity, prevent fraud, support responsible gambling, improve the website and meet legal or regulatory obligations. Information may be shared with service providers, payment partners, identity-checking providers or authorities where reasonably necessary and permitted or required by law.

You may receive service messages about your account, transactions, security, changes to the website or these terms. Marketing communications will be managed in accordance with applicable requirements and available preferences. You should ensure that your contact details and notification settings remain current.

Intellectual property and liability

The website, branding, text, graphics, software and other content are owned by or used with permission by the relevant rights holders. Your use of the website gives you a limited, personal and non-transferable right to access the services for their intended purpose. It does not transfer ownership or give you permission to copy, alter or exploit the content.

To the maximum extent permitted by law, Candy Casino is not responsible for loss caused by events outside reasonable control, interruptions to networks or payment services, device or software problems, inaccurate information supplied by you, or your failure to protect account credentials. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Complaints and governing terms

If you have a question, dispute or complaint, please use the support and complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. We may request additional information before responding. Any review will be handled in accordance with applicable requirements and the procedures published by Candy Casino.

These terms are intended to operate together with applicable Australian law and any mandatory rights or protections that apply to you. If a court or competent authority finds that a provision is invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a right immediately does not mean that the right has been waived. Your obligations under these terms continue until your account is closed or the relevant services end, except for provisions that are intended to continue by their nature.