3-Step Welcome Package

Up to $650 AUD

200% on 1st deposit + bonus steps 2 & 3

Contact Candy Casino

Need help with Candy Casino? Email our support team at support@candycasino.wtf. We aim to provide clear, helpful assistance with questions about your account, payments, website access and responsible gambling options.

Candy Casino operates under a Responsible Gaming policy and AML procedures, applies mandatory KYC age and identity verification for all withdrawals, and supports deposit limits on a daily, weekly or monthly basis to support player wellbeing.

How to get in touch

To contact us by email, write to support@candycasino.wtf. Where possible, send your message from the email address linked to your account. This helps our support team identify your account and review your request more efficiently. You can contact us about a range of common questions, including:

Account access, profile details and verification questions
Deposits, withdrawals and other payment-related enquiries
Questions about bonus terms and general promotional conditions
Technical problems, error messages or difficulties using the website
Responsible gambling requests, including available account controls or taking a break

For faster assistance, include your account email or username, a short description of the issue and screenshots if relevant. Explain what happened, when the problem occurred and any steps you have already tried. Do not include your password or complete payment details in a message. Please only provide information needed to help with your enquiry.

Support replies are usually sent within 24 hours, although some enquiries may need additional review and can take longer. Sending one clear message with all relevant details can help avoid unnecessary follow-up and reduce delays. If your question concerns responsible gambling, please say so clearly so it can be directed appropriately.